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• UPCOMING EVENTS
🎁 DIRECT BOOKING PERK

Book Direct & Save 10 - 15%

By skipping third-party fees, you get our best rates. To cover your bank transfer charges, we also compensate you with a complimentary Hot Stone Bath or High-Level Cultural Dinner of your choice.

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Cancellation & Refund Policy

Cancellation & Refund Policy

This Policy applies to all tour bookings made with ShangriLaSteps (“Company,” “we,” “us,” “our”). By booking a tour with us, you (“Client,” “you,” “your”) agree to the terms, conditions, and financial policies outlined below.

1. Booking Confirmation & Payment Terms

Accepted Payment Channels

  • SWIFT International Bank Wire
  • Wise & Revolut (via SWIFT Routing)
  • Visa & Mastercard Merchant Gateway
  • Cryptocurrency (Binance Pay)

Direct Bank Transfer Details

BankBhutan National Bank Limited (BNBL)
SWIFT CodeBHUTBTBT
Account NameDiamond Bhutan Travel
Regulatory AuthorityRoyal Monetary Authority (RMA) — Department of Tourism (DoT)

All transactions are regulated and monitored by the Royal Monetary Authority (RMA) and the Department of Tourism (DoT) of the Kingdom of Bhutan.

2. Cancellation Schedule & Refund Terms

All cancellation requests must be submitted in writing via email to our official customer service team. The effective date of cancellation is the date on which we receive written notification. Refunds are calculated as follows:

Cancellation TimingRefund Amount
30 or more days prior to departure100% refund of the total tour cost, excluding the non-refundable $40 USD Bhutan visa fee
15 to 29 days prior to departure50% refund of the total tour cost
Fewer than 14 days prior to departure, or no-show0% refund (Non-refundable)

3. Bank Charges, Transaction Fees & Currency Risks

Transfer & Intermediary Fees
The Client is fully responsible for all bank processing fees, SWIFT intermediary routing charges, international payment gateway surcharges, and foreign exchange conversion costs incurred during both payment and refund transactions.

Refund Deductions
Any eligible refund will be processed net of bank charges. The Company is not liable for shortfalls resulting from intermediary bank deductions, currency fluctuations, or conversion-rate differences.

4. Financial Protection & Regulatory Compliance

Government Regulatory Oversight
ShangriLaSteps operates as a fully licensed tour operator under the Department of Tourism (DoT) of the Kingdom of Bhutan, and is registered within the Tourism Council / TPN network — License #1053333. This licensing ensures that every itinerary we sell complies with Bhutan’s national tourism standards, guide certification requirements, and Sustainable Development Fee (SDF) regulations.

SWIFT Network Refunds
In the rare case that a refund is approved, all monetary transfers are processed exclusively through the Bhutan National Bank Limited (BNBL) SWIFT network. This ensures strict compliance with Royal Monetary Authority (RMA) foreign exchange control regulations and guarantees your funds move through a secure, government-regulated banking channel — never through informal or third-party transfer services.

5. Tour Alterations & Force Majeure

Unforeseen Events
The Company is not liable for cancellations, delays, or tour disruptions caused by acts of God, extreme weather, natural disasters, political instability, flight cancellations, or changes in government entry regulations.

Travel Insurance
Clients are strongly recommended to purchase comprehensive international travel insurance covering medical emergencies, trip cancellation, trip interruption, personal liability, and baggage loss prior to travel.